Shipping & Refund Policy

1. Whatnot orders: Whatnot’s policies apply

Every break spot and every single card we sell is sold through our Whatnot channel at https://www.whatnot.com/user/trustedrips. Whatnot processes your payment, charges any sales tax, generates the shipping label, and runs the refund and dispute process. That means:

• Whatnot’s buyer protection and refund and return rules govern your order. Both are published in the Whatnot Help Center, which is also where you open a case (search “buyer protection” or “refunds”).
• Where this policy and Whatnot’s policies differ for a Whatnot order, Whatnot’s policies control. This policy only adds our own commitments on top of them and explains how we handle things on our side.
• Refund money always flows back through Whatnot to the payment method you used at checkout. We cannot refund a Whatnot order by PayPal, bank transfer, coupon, or any other route.

2. When we ship

Our standing promise: cards ship the next business day after the show in which you won or bought them. Business days are Monday through Friday, excluding U.S. federal holidays. A card from a Saturday night break ships Monday; a card from a Tuesday show ships Wednesday.

Two exceptions, both told to you up front:

• Buyback offers. If we make a Trusted Buyback offer on a card, the card is held for the 24-hour decision window and ships the next business day after you choose ship-it or the window expires (section 6).
• Whatnot holds. If Whatnot flags an order for review, asks us to hold it, or the payment is pending, we ship when Whatnot clears it.

If we miss our next-business-day target for any other reason (weather, carrier closure, illness), we post a notice on Whatnot and email affected buyers with the new ship date.

3. How we ship and pack

• Carrier and label.We use the USPS label Whatnot generates for your order. The service level is whatever Whatnot assigns to that order; for most cards that is USPS Ground Advantage. Whatnot’s standard shipping insurance applies.
• Packaging. Each graded slab is placed in a fitted slab sleeve and shipped in a padded bubble mailer. Multiple slabs in one package are sleeved individually and packed so they cannot knock together. We do not use envelopes without padding for any card.
• Combining. Cards you win in the same show ship together in one package when Whatnot combines the orders. Whatnot decides how orders are bundled and what you pay; we pack what its shipping queue tells us.
• Signature.We follow Whatnot’s defaults and do not add a signature requirement unless Whatnot does. If you want signature on delivery, ask us on Whatnot before the show ends and we will do it where the label allows.
• What is in the box. Your cards and a small Trusted Rips QR flyer linking to your account. No packing slip is needed because the order record lives on Whatnot.

4. Shipping cost, tax, and destinations

Shipping is charged by Whatnot at checkout and is shown before you buy; you pay it to Whatnot, not to us. Sales tax, where it applies, is calculated and collected by Whatnot. We ship to any address Whatnot allows for our listings, including addresses outside the United States where Whatnot offers it; international buyers are responsible for any customs duties or import taxes, which Whatnot may collect at checkout or the carrier may collect on delivery.

We ship to the address on your Whatnot order. If you need to change it, change it in Whatnot before the show ends; once a label is printed we cannot redirect a package, and a package that is returned to us because of an incorrect address will be re-shipped only after you pay the new label through Whatnot.

5. Tracking and delivery

Whatnot emails you the tracking number when we scan the label, and it appears in your Whatnot orders and on the My Rips page of your Trusted Rips account. Most domestic packages arrive within 2 to 5 business days of shipping. Once a package is scanned as delivered by the carrier, it is considered delivered; if it is marked delivered but you cannot find it, check with neighbors and your local post office within 48 hours, then open a case with Whatnot so it can be investigated with the carrier.

6. Cards with a buyback offer

When we attach a Trusted Buyback offer to a card, you have 24 hours to choose cash, Whatnot coupons, a mix, or ship it. If you choose ship-it, or the window expires with no choice, the card ships the next business day to the shipping address on your Whatnot order. If we do not have a Whatnot address for you, the offer page asks for one. Ship-it carries no fee. If you sell the card back to us, nothing ships and the card returns to our inventory. Full details are in the Trusted Buybacks & Coupon Terms.

7. Damaged, missing, or wrong item

We check every slab against the stream recording before it is packed, but mistakes and transit damage can happen. If your package arrives damaged, a card is missing, or you received the wrong card:

1. Keep everything. Do not throw away the mailer, the sleeve, or the slab. Photograph the package as it arrived, the label, and the item.
2. Open a case with Whatnotfrom the order within Whatnot’s reporting window (currently a short number of days after delivery, see the Whatnot Help Center). This is the step that protects you; Whatnot’s buyer protection only applies to problems reported through Whatnot.
3. Message us on Whatnot at the same time with the photos so we can confirm the shipment against our records and respond to the case quickly.

Whatnot decides the outcome (refund, partial refund, or return) under its policies and the money is returned through Whatnot. If we shipped the wrong card, we will also send the correct card at our expense once the wrong one is on its way back, or make it right another way you agree to. Slabs damaged in transit are handled under Whatnot’s shipping insurance; a cracked holder with an undamaged card is a damage claim, not a grading dispute.

8. Refunds, returns, and cancellations

• Break spots. A spot is a chance at a random team and the cards that go with it. Once the team draw has started, spot purchases are final and are not refundable because a team was unlucky or the spot received no card. If a break does not fill and is not run, all spots for it are cancelled and refunded through Whatnot. See Break Rules, Odds & Fairness.
• Single cards.Sold as shown on stream, in the holder and grade shown. Whatnot’s return rules apply; we accept returns Whatnot approves, and we describe cards as accurately as we can so you rarely need one.
• Cancellations. Whatnot controls whether an order can be cancelled after checkout. Ask on Whatnot before the show ends; once a label is printed the order has shipped.
• Chargebacks. Please contact Whatnot or us before disputing a charge with your bank. A chargeback on an order that has shipped may lead to suspension of your account with us and with Whatnot.
• Buyback payouts and coupons are not orders and are not refundable; they are governed by the Buyback Terms.

9. No holding or combining across shows

We do not hold cards for later shipment or combine purchases across different shows. Every order ships on Whatnot’s schedule, next business day, to the address on the order. If you buy in several shows in a week you will receive several packages. This keeps our next-business-day promise simple and keeps every order inside Whatnot’s protection.

10. Purchases made directly on the website

trustedrips.com does not sell anything directly today. There is no cart, no checkout, and no order placed on the website. If we add direct sales in the future, this policy will be updated first with the shipping and refund terms for those orders, and the effective date at the top of this page will change. Until then, any page or message claiming to sell Trusted Rips products outside Whatnot is not from us.

11. Contact

For anything about a Whatnot order, message us on Whatnot so the conversation is attached to the order. For everything else:

Trusted Rips LLC
1346 Rankin St, Troy, Michigan 48083
info@trustedrips.com